1. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, in its original packaging, and returned within 3 days of receiving the item.
- Accompanied by the original receipt or proof of purchase.
2. Non-Returnable Items
To be eligible for a return, your item must be:
- Items not eligible for returns include clearance or final sale items and customized products.
3. Return Process
To initiate a return:
- Contact us at support@karismacemerlang.com.my or +60135305311 to request a return authorization.
- Send the item to the following return address: No16, Jalan Kpk 2/2, Kawasan Perindustrian Kundang, 48020 Rawang, Selangor
4. Refund Policy
Refunds are issued to the original payment method within 3 business days after receiving the return. A notification will be sent once the refund is processed.
5. Return Shipping Costs
Return shipping costs are covered by the customer unless there was an error in the original shipment.